Refund policy
MERITO Miami is operated by Merito LLC.
Return window
You may request a return within 30 days of delivery.
Condition of ordinary returns
Items must be unworn and unwashed.
Final sale
We don't have final-sale exclusions. Every item can be returned under this policy.
How to start a return or exchange
Email info@merito.site with your order number, the item(s) you'd like to return or exchange, and the reason. We'll reply with instructions. Please wait for our reply before sending anything back.
Return shipping
- Ordinary returns and exchanges: you pay the return shipping. We recommend a trackable service.
- Defective or incorrect items: MERITO pays all shipping. We send you a prepaid return label and ship any replacement at no cost to you (see below). This is the only case where we provide a return label.
Return address
Merito LLC (MERITO Miami)
475 Brickell Avenue #3508
Miami, FL 33131
United States
Defective or incorrect items
If an item arrives defective or isn't what you ordered, email info@merito.site with your order number and photos. We ask that you let us know within 7 days of delivery when possible, so we can resolve it quickly. This is a request, not a deadline: it doesn't shorten the 30-day return window, and it doesn't limit your claim or any rights you have under applicable law. We'll send you a prepaid return label. These returns are handled separately from ordinary returns, and the condition requirements above don't apply. We'll replace the item (subject to availability) or refund it in full. MERITO pays all shipping costs to resolve a defective or incorrect order, including the return and shipping the replacement to you; you pay no shipping costs in these cases.
Exchanges
We offer exchanges, subject to availability. Email info@merito.site to arrange one, then return the original item as described above. For exchanges, you pay the shipping to return the original item and the shipping for the replacement. If the item you'd like isn't available, we'll refund your return instead.
Refunds
- Inspection: when your return arrives, we inspect it and email you to confirm whether your refund is approved.
- Our processing time: we process approved refunds within 5 calendar days after inspection, to your original payment method. There's no restocking fee.
- Your bank or payment provider: after we process the refund, your bank, card issuer or payment provider (such as Shop Pay or PayPal) may take additional time to post it to your account. That timing is set by them, not by MERITO.
Your rights
Nothing in this policy limits any rights you have under applicable consumer protection law.
Questions
Email info@merito.site or call +1 786-784-3845 (Monday–Friday, 9 a.m.–5 p.m. Eastern).