Shipping policy

MERITO Miami is operated by Merito LLC.

Where we ship
We deliver throughout the United States, including PO boxes, APO/FPO/DPO military addresses, Alaska, Hawaii, Washington, D.C. and U.S. territories (Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands and American Samoa) through the U.S. Postal Service. Service is subject to USPS availability. We don't currently ship outside these destinations, including to the Federated States of Micronesia, the Marshall Islands, Palau or other international addresses.

Order processing
We process orders within 1–3 business days (Monday to Friday, excluding public holidays). There's no daily order cutoff. Processing time is the time we take to prepare your order and hand it to the carrier. It's separate from the time the carrier takes to deliver it.

Carrier and tracking
All orders ship with USPS. When your order ships, you'll receive a shipping confirmation email with tracking details.

Shipping costs

  • Complimentary shipping on every order. Every order ships by Complimentary Economy, with no minimum purchase, to every destination above.
  • Expedited delivery. Where offered, Standard delivery is charged at the rate shown at checkout. Your delivery options and costs are always shown before payment.
  • Estimated delivery, from dispatch (the times shown at checkout apply within the contiguous United States):
    • Contiguous United States: Complimentary Economy 5–8 business days; Standard 3–4.
    • Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands: Complimentary Economy 7–20 business days; Standard 3–6.
    • Guam, the Northern Mariana Islands and American Samoa: Complimentary Economy up to six weeks; Standard 4–10 business days.
    • APO/FPO/DPO addresses: timing varies.

Delivery times
All delivery times are estimates rather than guarantees. Transit depends on USPS, and holiday periods can add time.

Your address
Please check your shipping address carefully at checkout. If you need to correct it, contact us as soon as possible. Once an order has shipped, we may not be able to change its destination.

Damaged, incorrect or missing orders
If your order arrives damaged, contains an incorrect item, or appears lost in transit, contact us at info@merito.site with your order number and, where relevant, photos. We ask that you let us know within 7 days of the delivery date (or the expected delivery date) when possible, so we can resolve it quickly. This is a request, not a deadline: it doesn't shorten the 30-day return window or limit your rights under applicable law. For defective or incorrect items, including items that arrive damaged, MERITO pays all shipping costs: we'll provide a prepaid return label and ship any replacement at no cost to you (see our Return & Refund Policy).

Questions
Email info@merito.site or call +1 786-784-3845 (Monday–Friday, 9 a.m.–5 p.m. Eastern).